We work with individuals, teams and organisations to help them to have conversations that get things done. Right now, this means having all sorts of conversations through a screen and a microphone.

It's all changed, and yet it's all the same.

Our focus is usually on getting people to quickly understand themselves and the people they work with... especially the feelings and all the other bits and bobs that make us human and that make up how we talk to each other through words and actions.

Take a look a bit further down for how to use us...


Founded in 1989 by psychologist, Dr Paul Furey, we are a closely-knit, well-trained team of eleven practitioners that support individuals, small groups and whole organisations to run their businesses in open, honest ways that enable people to flourish.

Paul's doctoral research focused on the use of empathy in quickly turning difficult business exchanges into helpful conversations.


A real conversation can occur when the people involved have learned to look after the process of the conversation whilst also taking part in the content. It’s this ability to look after the behaviour alongside the agenda which will enable your people to tackle the really difficult stuff - and get to a solution much quicker.


Organisational culture and growth

You may wish to understand the way your people really are together – how they interact. We hold conversations and observation sessions around your organisation to help you to crystalise what makes you special, where the organisation is missing opportunities and how it could improve how people talk to each other and to your customers.

Typical timespan for success: 3-6 months


Highly practical workshops for leadership teams to help them to strengthen their communication, and therefore their relationships and productivity. It can be hard for team members to stand back far enough to be able to spot unhelpful habits or to understand what might be going wrong between them. We bring an experienced, dispassionate outside perspective to help people to notice, speak up and accelerate their co-operation.

Typical timespan for success: 20-30 hours over 6 months

One-to-one development

For leaders who need to stand back and re-align their objectives with their approach to leadership, personality and their way of communicating. Life for senior individuals is crammed with pressure, activity and challenge – we provide structured, private time to pause, think, experiment and move on.

Typical timespan for success: 3-6 months


Call Nicola Spridgeon

UK +44 (0)20 7871 2793




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Next Webinar

How to help someone when you can't be there

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We all want to help our colleagues but how is that really possible when they're not there in front of us?

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