We have to have conversations to get things done. ANYTHING at all.

Some are easier than others, and as we all know, it all changed just a few months ago.

What was tricky is now trickier... but not impossible. And some things just won't wait.

So we work with organisations of all sizes, and the people within them, to help them to have the right conversations - especially the tricky ones, as soon as possible.

We focus on getting people to quickly understand themselves and the people they work with. But more than anything, we direct people to look out for the feelings.


Founded in 1989 by psychologist, Dr Paul Furey, we are a closely-knit, well-trained team of 9 practitioners that support individuals, small groups and whole organisations to run their businesses in open, honest ways that enable people to flourish. Honesty in conversation keeps people on track, motivated and productive.

Paul's doctoral research focused on the use of empathy in quickly turning terrible exchanges into helpful, profitable conversations.


A real conversation is one in which people do two things: they really pay attention, and they really say what is on their minds. We think that empathy and 'thoughtful honesty' allow teams to overcome problems and bounce back from setbacks much quicker that groups who dance about avoiding the harder stuff. Mediocre conversations don't just cause delay - they cost money in lost opportunity, lost hours, lost morale and lost trust.

Poor communication costs a fortune.


Organisational culture and growth

You may wish to understand the way your people really are together – how they talk to one another. We hold conversations and observation sessions around your organisation to help you to crystallise what makes you special, where the organisation is missing opportunities and how it could improve how people talk to each other and to your customers.

Typical timespan for success: 3-6 months


Highly practical workshops for leadership teams to help them to strengthen their conversations - to make them plainer, quicker and productive. It can be hard for team members to stand back far enough to be able to spot unhelpful habits that have evolved. We bring a dispassionate outside perspective to help people to notice, speak up and accelerate their co-operation.

Typical timespan for success: 20-30 hours over 3-6 months

One-to-one development

For leaders who need to stand back and re-align their objectives with their approach to leadership, personality and their way of communicating. Life for senior individuals is crammed with pressure, activity and challenge – we provide structured, private time to pause, think and experiment.

Typical timespan for success: a few hours can make all the difference


Call Nicola Spridgeon

UK +44 (0)20 7871 2793



Water cooler moments - the first results are in...


Water cooler moments - the first results are in...

Some interesting insights already...


2-Minute Model (A mini film)


So you’re not a ‘salesy’ sort of person but you need to get buy-in for one of your amazing ideas – how do you do that then? Here’s how…

How to tackle the tough issue well - online

Next Webinar

How to tackle the tough issue well - online

September 25, 2020

We've always been able to save the difficult interactions for a face-to-face conversation. Now we can't guarantee that. This is a webinar about how to cover difficult, sensitive territory successfully when you can't get face-to-face.

Water cooler moments


Water cooler moments

July 10, 2020

We've been doing a little research to find out what they are, what people use them for and what they've been doing instead (or not! - not everybody misses them).