We work with individuals, teams and organisations to help them to have conversations that get things done.

In that process your people get to understand themselves and the people around them a lot better - especially the stuff to do with feelings and the other, near-invisible things that go on in conversations which can make or break a good outcome.

For us it's about drawing out what your people already know: their experience, their personality, what they feel, what they really want. The very things that we all bring to work but are often reluctant to address - never mind mention.

Our top priority, whether we're there to work with just one person or the whole organisation, is to help you to create an environment in which people know it's OK to have a real conversation - to talk about what's really going on.


Founded in 1989 by psychologist, Dr Paul Furey, we are a closely-knit, well-trained team of eleven practitioners that support individuals, small groups and whole organisations to run their businesses in open, honest ways that enable people to flourish.

Paul's doctoral research focused on the use of empathy in quickly turning difficult business exchanges into helpful conversations.


A real conversation can occur when the people involved have learned to look after the process of the conversation whilst also taking part in the content. It’s this ability to look after the behaviour alongside the agenda which will enable your people to tackle the really difficult stuff - and get to a solution much quicker.


Organisational culture and growth

You may wish to understand the way your people really are together – how they interact. We hold conversations and observation sessions around your organisation to help you to crystalise what makes you special, where the organisation is missing opportunities and how it could improve how people talk to each other and to your customers.

Typical timespan for success: 3-6 months


Highly practical workshops for leadership teams to help them to strengthen their communication, and therefore their relationships and productivity. It can be hard for team members to stand back far enough to be able to spot unhelpful habits or to understand what might be going wrong between them. We bring an experienced, dispassionate outside perspective to help people to notice, speak up and accelerate their co-operation.

Typical timespan for success: 10-15 hours over 6 months

One-to-one development

For leaders who need to stand back and re-align their objectives with their approach to leadership, personality and their way of communicating. Life for senior individuals is crammed with pressure, activity and challenge – we provide structured, private time to pause, think, experiment and move on.

Typical timespan for success: 3-6 months


Call Nicola Spridgeon

UK +44 (0)20 7871 2793




S1:E2 - Little Miss Nicey Nicey

Case study

S1:E2 - Little Miss Nicey Nicey

Doran had done well to get where she had at The Company so quickly... but were her colleagues really taking her seriously?

November 2019: The cupcake principle - how to pitch an idea convincingly

2-Minute Model (A mini film)

November 2019: The cupcake principle - how to pitch an idea convincingly

So you’re not a ‘salesy’ sort of person but you need to get buy-in for one of your amazing ideas – how do you do that then? Here’s how…

The Impactful Presentation (and how to give it)

Next Webinar

The Impactful Presentation (and how to give it)

February 28, 2020

Love them or hate them – you’ll probably have to do a presentation at some point this year. This is a free live session packed with insights on how to bring your presentation to life without losing sleep over it.

Show a little love


Show a little love

February 14, 2020

A quick Valentine's Day look at 3 things you can do to show that you do indeed care about your colleagues