We work with individuals, teams and organisations to help them to have conversations - the sort that get things done.
A real conversation can happen when the participants have learned to look after the process of the conversation whilst also taking part in the content. It’s this ability to look after the behaviour alongside the agenda which will enable your people to tackle the really difficult stuff - and get to a solution.
Founded in 1989 by psychologist, Dr Paul Furey, we are a closely-knit, well-trained team of eleven practitioners that support individuals, small groups and whole organisations to run their businesses in open, honest ways that enable people to flourish.
Paul's doctoral research focused on the use of empathy in quickly turning difficult business exchanges into helpful conversations.
We help people to understand themselves and the people around them a lot better - especially the stuff to do with feelings and the other, near-invisible things that go on in conversations which can make or break a good outcome.
For us it's about drawing out what your people already know: their experience, their personality, what they feel, what they really want. The very things that we all bring to work but are often reluctant to address - never mind mention.
Our top priority, whether we're there to work with just one person or the whole organisation, is to help you to create an environment in which people know it's OK to have a real conversation - to talk about what's really going on.
You may wish to understand the way your people really are together – how they interact. We hold conversations and observation sessions around your organisation to help you to crystalise what makes you special, where the organisation is missing opportunities and how it could improve how people talk to each other and to your customers.
Typical timespan for success: 3-6 months
Highly practical workshops for leadership teams to help them to strengthen their communication, and therefore their relationships and productivity. It can be hard for team members to stand back far enough to be able to spot unhelpful habits or to understand what might be going wrong between them. We bring an experienced, dispassionate outside perspective to help people to notice, speak up and accelerate their co-operation.
Typical timespan for success: 10-15 hours over 6 months
For leaders who need to stand back and re-align their objectives with their approach to leadership, personality and their way of communicating. Life for senior individuals is crammed with pressure, activity and challenge – we provide structured, private time to pause, think, experiment and move on.
Typical timespan for success: 3-6 months
Getting the hang of empathising is a long burn endeavour... so is it really worth it?
