In the midst of current world events, executive teams are needing to take more and bigger decisions, every day. At speed.

To make wise decisions it’s vital that these teams and their boards are able to have the right sort of conversations. They have to be honest, ‘real’ exchanges.

We partner with you to accelerate your ability to have those conversations - to get better outcomes - sooner and more comfortably.

Trusted by

NFU Mutual
Imperial Tobacco
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Founded in 1989 by psychologist, Dr Paul Furey, we are a closely-knit, well-trained team of practitioners that support leaders as they learn to run their businesses more directly, more honestly, more effectively.

We think that real conversations, where people open up and where they really listen to others, hold the key to building enduring relationships, trust and get-up-and-go for decisive action.

When people can talk about things as they really are, can trust one another with their views, fears and ideas, they make what is difficult, do-able. And if people think that things are do-able, they do them.

Dianne demonstrated outstanding strategic thinking , influencing skills and collaborative abilities. Her passion for coaching is second to none as is her in depth understanding of well being in the workplace.
Director of Commercial Operations, Big Lottery Fund


Each assignment is unique. Whether we are working with an individual, a team or a much larger portion of the organisation, we use our own, tried and tested framework to guide ourselves and our clients to a great result without having to resort to using templates and off-the-shelf solutions. This framework has three phases that we work through with you: learn, simplify, act & communicate.

Read more about our approach
What was tricky is now difficult.
And no, it can't wait.

Scoping tool

A great place to begin your thinking...

We use this device to scope out projects, both large and small. It helps to get our clients focusing on what's important to them without getting lost in the detail.

It only takes a few minutes to fill in but by the end most people report having greater clarity about where they need to place effort and investment.

For each item, simply click on one of the 4 options that best describes how you see the situation at the moment.


How quickly does this need to be acted on?


What might be the attitude towards any intervention?


What are the direct negative financial implications created by the situation?


What seems to be the effect on the individuals involved of the way things are at the moment?


How great is the operational disruption?


To what degree is the overall effectiveness of the organisation negatively impacted?


What is the negative reputation impact within or outside the organisation?

Repair time

Management time to repair after an episode?


What is the frequency of the negative occurrences


What do you think the likelihood might be of the recurrence of the problem without external help

View result

This is probably one you can sort out.

This situation probably can be resolved with a few internal actions. We'd be very happy to chat over what you can do for yourselves.

There may be quite a few things you can do internally

We'd be happy to talk over the situation in more depth since there could be quite a bit that you can resolve internally. However, it's possible that you'd like to get some external support and we'd be very happy to talk over what this might look like - we can even give you an idea of fees on the spot.

It may be better to get support with this one.

It may be easier to get some help with this situation to get a clearer, better result more decisively. Some situations present internal 'helpers' with a bigger task than an external agent.

This situation seems to have become difficult

It looks like that despite best efforts, things have gone too far to be easily resolved by action from within the organisation. We would be happy to talk over what you've done so far and how you would like things to turn out in the end. It may be that the conversation is enough to give you fresh ideas about the actions you can take without us or with our support.

It's probably time to get external support.

This situation has clearly run its course and the most decisive way to resolve it is probably going to involve some external support. We would be very happy to hear more about the situation, what you've managed to do about it so far and how you'd ultimately like things to pan out. This conversation would in no way oblige you to bring us in to assist.

Thank you

Your answers have been submitted to Paul Furey.

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Energy, time, money and opportunity all take a hit when things aren't right between people.