September 25, 2020
We've always been able to save the difficult interactions for a face-to-face conversation. Now we can't guarantee that. This is a webinar about how to cover difficult, sensitive territory successfully when you can't get face-to-face.
October 25, 2019
Conversations are part of all of our lives and yet many of us get stuck in conversations that we would neither chose to have, nor really know what to do with. This webinar will help participants to understand that there are choices that we can all make to manage even the hardest conversations to a better conclusion.
May 31, 2019
Interviews are a notoriously poor way of finding the right person for the job. Interviewees are trying to put best foot forward and time-pressed interviewers are often, well, how can I put it, taken in. But there are ways of cutting through the fluff and bluster of someone who interviews will but may not be able to deliver so well in the job.
March 29, 2019
Common sense would suggest that it takes two people to make a conversation succeed because as the saying goes: the only person whose behaviour that I can control is me. Well, sort of. In this second webinar of the series I want to explore the effects that we can have on other people in the course of the challenging conversation - both the negative and the positive.
February 22, 2019
Conversations go wrong, or at least run into difficulties, every day. This doesn't mean that there's necessarily anyone to blame in each instance but it does show that conversations about anything important provoke feelings. This first webinar in a two-part series focuses on what we need to do to help ourselves to contribute properly and positively to an interaction.
December 14, 2018
Whether you are an old hand at this or are dipping your toe into the persuasion game, this webinar is for you. There are a number of really simple things that you can do to get people to sit up, pay attention, understand and buy into your idea.
March 23, 2018
There are some feelings that we prefer to have over others. It turns out that they all have a use once we know what to do with them. But the story begins a long time ago and to know what to do now we have to learn where feelings came from to begin with!
April 27, 2017
Last month I talked about persuasion - how to get someone to agree with you. The problem is that once you've reached agreement, only one of us, at best, will do anything about it. Why? Because without both people being committed, nothing will change.
February 17, 2017
The way many of us argue is by repeating our position and then endlessly extolling its virtues. Is that really the best method? This webinar considers the alternatives and whether it is really possible to win arguments without resorting to tactics such as veiled threats, guilt, and rank (spoiler: it is).
November 25, 2016
We can all benefit from turning up the way that we get our messages across. Being assertive results in giving people 'whole' messages that are worth paying attention to - that make it easy for the recipient to process. It also gives us the confidence to have the tough conversation, to do the generous thing, to take the uncomfortable action. So what is assertiveness? And how do we 'do it'?
October 21, 2016
Anyone who has had to face a disappointed or angry client will know that witnessing someone being unhappy is very uncomfortable. All we want to do is to fix the problem, to stop the shouting, to make the whole thing go away - quickly.
September 23, 2016
The job of every leader, absolutely from the top, is to stoke any spark of caring within each staff member into a flame. To achieve that, they too must care from the heart, about what happens to the customer.
June 24, 2016
We talk about giving feedback but rarely do we get behind the generalisations and judgements, in the hope that the noun 'feedback' will do the job of conveying the intention of whichever words come after it. This webinar looks at how to deliver specific, non-judgemental feedback to another.
May 27, 2016
Some of us just like to help. Whether the other person wants it or not. How can we reduce the number of times that we can be charged with 'getting in the way'? As usual, just knowing about it helps. This webinar looks at three types of 'help' to avoid giving.
March 18, 2016
When it comes to important messages, dilution rarely has the effect that we intend. Meaning gets lost, asumptions are made, things end up where they shouldn't be. Things just don't get done. Here are the top three diminishing factors to be aware of.
November 27, 2015
Presentations are one of those business-world set pieces that some people seem to be able to do effectively and others cannot seem to make work. So what can you do to make sure that your audience walks out of the room remembering at least the basics of what you have said and shown to them?
October 30, 2015
Not everyone can think on their feet. But everything and everyone around us seems to be implying that we should be able to and that we should be good at it too. So the question is, if we tried, could we all be good at thinking well, in an instant? And if we did all have that potential, how might we access it?
September 25, 2015
At some point in the continuum between casual conversation and shouting match, each of us has a threshold of tolerance that once surpassed, has us almost completely shut down intellectually. If we want to turn an argument back into a discussion we need to deal with the emotions that are tripping everyone's intellectual circuits. Here are a couple of things for you to experiment with that amount to emotional/intellectual First Aid.
August 28, 2015
There are some great alternatives to questions which make it far easier for us to be effective in situations where we need to probe someone - without them feeling 'probed'! So, if you want to hear about less orthodox, but more effective, alternatives to asking questions, watch the edited recording of the live webinar.
June 26, 2015
If we don't have the biggest voice or the highest rank but we do have a mandate to make something happen, how are we supposed to act on that mandate? Before you say anything to anyone, this webinar looks at the three important steps to go through to improve your chances of getting the boss to sit up and take notice.
May 22, 2015
When we stop having meaningful, real conversations we lose the possibility of progress, of participation and action. Being successful in conversations is less about being careful with words and more about being aware of the effect that some words can have.
February 20, 2015
Behind this title lies a broader question around how we can more often deliver value to all our colleagues - including our bosses. This webinar focuses on the ways in which we can deliver value to everyone we work with, and in one or two special respects, to our key dependent, our boss.
January 28, 2015
There is only one decision that you will ever have to make in any conversation. Geting the answer right to that single, simple question will save you and the other person in the conversation loads of time and hassle and will give you outcomes that will make you business relationships go better than you could possibly imagine. Sounds unrealistic? Watch on...
April 9, 2014
This film is a recording of a webinar that features some very simple strategies (caveat: simple but requiring practice!) to handle emotions in difficult conversations by including them - putting feelings centre stage along with the other factors of the situation.