6 of the best ideas from 2019

6 of the best ideas from 2019

December 6, 2019

A Mash up of easy to apply top tips for working with, around and for people. Might come in quite handy with the Festive season just round the corner...

October 2019: How to have a real conversation

October 2019: How to have a real conversation

October 25, 2019

Conversations are part of all of our lives and yet many of us get stuck in conversations that we would neither chose to have, nor really know what to do with. This webinar will help participants to understand that there are choices that we can all make to manage even the hardest conversations to a better conclusion.

August 2017: How to fix the broken conversation

August 2017: How to fix the broken conversation

August 25, 2019

We mostly don't go out to mess up a conversation but we do often overlook the basics and therefore increase the chances that things will go wrong.

August 2019: Empathy: What is it and where does it belong in business?

August 2019: Empathy: What is it and where does it belong in business?

August 23, 2019

Getting the hang of empathising is a long burn endeavour... so is it really worth it?

May 2019: How to do an interview (and get honesty in return)

May 2019: How to do an interview (and get honesty in return)

May 31, 2019

Interviews are a notoriously poor way of finding the right person for the job. Interviewees are trying to put best foot forward and time-pressed interviewers are often, well, how can I put it, taken in. But there are ways of cutting through the fluff and bluster of someone who interviews will but may not be able to deliver so well in the job.

March 2019: Mastering the psychology of challenging conversations, Part 2: The power to change the game

March 2019: Mastering the psychology of challenging conversations, Part 2: The power to change the game

March 29, 2019

Common sense would suggest that it takes two people to make a conversation succeed because as the saying goes: the only person whose behaviour that I can control is me. Well, sort of. In this second webinar of the series I want to explore the effects that we can have on other people in the course of the challenging conversation - both the negative and the positive.

February 2019: Mastering the psychology of challenging conversations, Part 1: Getting your view across

February 2019: Mastering the psychology of challenging conversations, Part 1: Getting your view across

February 22, 2019

Conversations go wrong, or at least run into difficulties, every day. This doesn't mean that there's necessarily anyone to blame in each instance but it does show that conversations about anything important provoke feelings. This first webinar in a two-part series focuses on what we need to do to help ourselves to contribute properly and positively to an interaction.

December 2018: Bigger cherry, smaller cake - How to do a great pitch

December 2018: Bigger cherry, smaller cake - How to do a great pitch

December 14, 2018

Whether you are an old hand at this or are dipping your toe into the persuasion game, this webinar is for you. There are a number of really simple things that you can do to get people to sit up, pay attention, understand and buy into your idea.

June 2018: Coaching every day - why and how does that work?

June 2018: Coaching every day - why and how does that work?

June 5, 2018

Commonly expressed views on leaders doing coaching rarely explain how simple it can be: helping your people to get more done, better, whilst staying out of the way.

March 2018: Snap! The art and science of handling feelings

March 2018: Snap! The art and science of handling feelings

March 23, 2018

There are some feelings that we prefer to have over others. It turns out that they all have a use once we know what to do with them. But the story begins a long time ago and to know what to do now we have to learn where feelings came from to begin with!

November 2017: Resilience: How to get it, how to keep it

November 2017: Resilience: How to get it, how to keep it

November 24, 2017

Resilience is like salt - we never think we can run out of it until we actually do.

June 2017: It's feedback time. Oh good.

June 2017: It's feedback time. Oh good.

June 23, 2017

Although feedback has a reputation for being painful for both the giver and the receiver, we only have to observe a few simple ideas to make it successful for both.

April 2017: Commitment

April 2017: Commitment

April 27, 2017

Last month I talked about persuasion - how to get someone to agree with you. The problem is that once you've reached agreement, only one of us, at best, will do anything about it. Why? Because without both people being committed, nothing will change.

February 2017: Persuasion

February 2017: Persuasion

February 17, 2017

The way many of us argue is by repeating our position and then endlessly extolling its virtues. Is that really the best method? This webinar considers the alternatives and whether it is really possible to win arguments without resorting to tactics such as veiled threats, guilt, and rank (spoiler: it is).

December 2016: Top 10 scribblings of 2016

December 2016: Top 10 scribblings of 2016

December 16, 2016

Here is a round up of 10 things that people said were useful from the topics I've covered during 2016.

November 2016: Assertiveness is not for wimps

November 2016: Assertiveness is not for wimps

November 25, 2016

We can all benefit from turning up the way that we get our messages across. Being assertive results in giving people 'whole' messages that are worth paying attention to - that make it easy for the recipient to process. It also gives us the confidence to have the tough conversation, to do the generous thing, to take the uncomfortable action. So what is assertiveness? And how do we 'do it'?

October 2016: Customer meltdowns and the 5-minute recovery plan

October 2016: Customer meltdowns and the 5-minute recovery plan

October 21, 2016

Anyone who has had to face a disappointed or angry client will know that witnessing someone being unhappy is very uncomfortable. All we want to do is to fix the problem, to stop the shouting, to make the whole thing go away - quickly.

September 2016: Customer care or customer service? Who cares?!

September 2016: Customer care or customer service? Who cares?!

September 23, 2016

The job of every leader, absolutely from the top, is to stoke any spark of caring within each staff member into a flame. To achieve that, they too must care from the heart, about what happens to the customer.

June 2016: Feedback: Why, when, how, and then what?

June 2016: Feedback: Why, when, how, and then what?

June 24, 2016

We talk about giving feedback but rarely do we get behind the generalisations and judgements, in the hope that the noun 'feedback' will do the job of conveying the intention of whichever words come after it. This webinar looks at how to deliver specific, non-judgemental feedback to another.

May 2016: How not to help

May 2016: How not to help

May 27, 2016

Some of us just like to help. Whether the other person wants it or not. How can we reduce the number of times that we can be charged with 'getting in the way'? As usual, just knowing about it helps. This webinar looks at three types of 'help' to avoid giving.

April 2016: How to disrupt a meeting... to make it better

April 2016: How to disrupt a meeting... to make it better

April 15, 2016

Can meetings ever pay their way? And if so, is it just a matter of chance or are there things that we can routinely do to ensure that our meetings will actually lead somewhere and produce something usable?

March 2016: How we dilute speech... and what to do about it

March 2016: How we dilute speech... and what to do about it

March 18, 2016

When it comes to important messages, dilution rarely has the effect that we intend. Meaning gets lost, asumptions are made, things end up where they shouldn't be. Things just don't get done. Here are the top three diminishing factors to be aware of.

February 2016: How to say sorry

February 2016: How to say sorry

February 19, 2016

There is a good chance that you will do something today that you will feel the need to apologise for. Will the apology be effective? Watch this webinar to learn how to apologise well - you won't be sorry you did.

January 2016: Praise that works

January 2016: Praise that works

January 22, 2016

Well delivered praise makes people feel good. If people feel good about coming into the office, good about their team, their boss, their clients, the work they are doing, then they are going to try, even when things get tough.

November 2015: The unforgettable presentation

November 2015: The unforgettable presentation

November 27, 2015

Presentations are one of those business-world set pieces that some people seem to be able to do effectively and others cannot seem to make work. So what can you do to make sure that your audience walks out of the room remembering at least the basics of what you have said and shown to them?

October 2015: How to think on your feet

October 2015: How to think on your feet

October 30, 2015

Not everyone can think on their feet. But everything and everyone around us seems to be implying that we should be able to and that we should be good at it too. So the question is, if we tried, could we all be good at thinking well, in an instant? And if we did all have that potential, how might we access it?

September 2015: How to turn an argument into a discussion

September 2015: How to turn an argument into a discussion

September 25, 2015

At some point in the continuum between casual conversation and shouting match, each of us has a threshold of tolerance that once surpassed, has us almost completely shut down intellectually. If we want to turn an argument back into a discussion we need to deal with the emotions that are tripping everyone's intellectual circuits. Here are a couple of things for you to experiment with that amount to emotional/intellectual First Aid.

August 2015: 4 things that work better than questions

August 2015: 4 things that work better than questions

August 28, 2015

There are some great alternatives to questions which make it far easier for us to be effective in situations where we need to probe someone - without them feeling 'probed'! So, if you want to hear about less orthodox, but more effective, alternatives to asking questions, watch the edited recording of the live webinar.

June 2015: How to get the boss to listen

June 2015: How to get the boss to listen

June 26, 2015

If we don't have the biggest voice or the highest rank but we do have a mandate to make something happen, how are we supposed to act on that mandate? Before you say anything to anyone, this webinar looks at the three important steps to go through to improve your chances of getting the boss to sit up and take notice.

May 2015: 5 words that can wreck a conversation

May 2015: 5 words that can wreck a conversation

May 22, 2015

When we stop having meaningful, real conversations we lose the possibility of progress, of participation and action. Being successful in conversations is less about being careful with words and more about being aware of the effect that some words can have.

April 2015: How to fix team conflict

April 2015: How to fix team conflict

April 24, 2015

This webinar focuses on the three elements that you must focus on when you run into problems with a team member and have decided that you really want to resolve it.

March 2015: How to begin a difficult conversation

March 2015: How to begin a difficult conversation

March 20, 2015

Few people relish the thought of starting a tough conversation, but with some preparation they're not as daunting as feared.

February 2015: Managing the boss

February 2015: Managing the boss

February 20, 2015

Behind this title lies a broader question around how we can more often deliver value to all our colleagues - including our bosses. This webinar focuses on the ways in which we can deliver value to everyone we work with, and in one or two special respects, to our key dependent, our boss.

January 2015: The decision

January 2015: The decision

January 28, 2015

There is only one decision that you will ever have to make in any conversation. Geting the answer right to that single, simple question will save you and the other person in the conversation loads of time and hassle and will give you outcomes that will make you business relationships go better than you could possibly imagine. Sounds unrealistic? Watch on...

December 2014: The 10 biggest ideas of 2014

December 2014: The 10 biggest ideas of 2014

December 19, 2014

This webinar looks again at some of the important concepts discussed in 2014.

November 2014: Feedback that really works

November 2014: Feedback that really works

November 21, 2014

This webinar discusses the framework of feedback, things to avoid, how to reduce the pain, how to strengthen the message(s), and common myths.

October 2014: How to get someone to change their mind

October 2014: How to get someone to change their mind

October 24, 2014

The way we try to change someone's mind is heavily influenced by outside factors, but there is another way.

May 2014: Feelings at work, Part 1: When

May 2014: Feelings at work, Part 1: When

May 9, 2014

A topic from our intensive learning programme we call Core - People skills for business people. Part 1: When should we talk about our feelings?

May 2014: Feelings at Work, Part 3: How

May 2014: Feelings at Work, Part 3: How

May 9, 2014

A topic from our intensive learning programme we call Core - People skills for business people. Part 3: How should we talk about our feelings?

May 2014: Feelings at Work, Part 2: Why

May 2014: Feelings at Work, Part 2: Why

May 9, 2014

A topic from our intensive learning programme we call Core - People skills for business people. Part 2: Why should we talk about our feelings?

April 2014: How to have a difficult conversation

April 2014: How to have a difficult conversation

April 9, 2014

This film is a recording of a webinar that features some very simple strategies (caveat: simple but requiring practice!) to handle emotions in difficult conversations by including them - putting feelings centre stage along with the other factors of the situation.