Basic mistakes that annoy and confuse… and what to say instead!
Sticky finds out that whilst not all emotions are that much fun to have, there is something that he can do to change how he handles them.
Coaching has been around a while now and has been professionalised - which is great. But every leader has the opportunity to lend a team member a little help through coaching - with or without the bit of paper that says that they're qualified. This film shows you how to coach 'in the moment'.
Children really know how to learn – do they have something that we need to remember?
We mostly don’t go out to mess up a conversation but we do often overlook the basics and therefore increase the chances that things will go wrong.
We carry around lots of strange notions of what we are supposed to be like when we stand up to spend in front of a group. Which should we disregard?
Honesty. That thing that we are all told is so important as we grow up and which then seems to promptly abandon us in adulthood when we could actually do something good with it!
Anyone who has had to face a disappointed or angry client will know that witnessing someone being unhappy is very uncomfortable. All we want to do is to fix the problem, to stop the shouting, to make the whole thing go away - quickly.
Listening. It’s not that no one knows how to do it, it’s more that very few people actually bother. Here’s how to do it, and what happens afterwards.
A harrowing story of how to tell the truth and why we often don’t.
A traumatic story of big egos, interference and micromanagement.
Can meetings ever pay their way? And if so, is it just a matter of chance or are there things that we can routinely do to ensure that our meetings will actually lead somewhere and produce something usable?
When it comes to important messages, dilution rarely has the effect that we intend. Meaning gets lost, assumptions are made, things end up where they shouldn’t be. Things just don't get done. Here are the top three diminishing factors to be aware of.
There is a good chance that you will do something today that you will feel the need to apologise for. Will the apology be effective? If you have two minutes now, take a look at this 2 Minute Model. It may forever change the way you say sorry.
Well delivered praise makes people feel good. If people feel good about coming into the office, good about their team, their boss, their clients, the work they are doing, then they are going to try, even when things get hard.
Presentations are one of those business-world set pieces that some people seem to be able to do effectively and others cannot seem to make work. So what can you do to make sure that they walk out of the room remembering at least the basics of what you have said and shown to them?
Not everyone can think on their feet. But everything and everyone around us seems to be implying that we should be able to and that we should be good at it too. How are we to catch up?
At some point between casual conversation and shouting match, each of us has a threshold of tolerance that once surpassed, we cease to either pay attention or to express ourselves clearly. So, if we want to turn an argument back into a discussion we need to deal with the emotions that are tripping everyone's intellectual circuits.
It seems that questions have the ability to unbalance the flow of a conversation more than other devices that we commonly use. I want to tell you about some alternatives to questions that, with a little experimentation, you will find work better than the old favourites: why, when, how, which, how much, what etc.
When we stop having meaningful, real conversations we lose the possibility of progress, of participation and action. Being successful in conversations is less about being careful with words and more about being aware of the effect that some words can have.
How to fix team conflict… packed into just two minutes (and a few seconds for breathing).
Few people relish the thought of starting a tough conversation, but with some preparation they’re not as daunting as feared.
Coaching is a complicated business that takes years to learn how to do well. Really? This video won’t make you an expert, but you may at least quickly learn to avoid some rookie errors.
Sometimes we can be ourselves and people pay us proper attention – perhaps because we are more believable and so more compelling. At other times we can only manage to play a well-rehearsed role.