Water cooler moments
We've been doing a little research to find out what they are, what people use them for and what they've been doing instead (or not! - not everybody misses them).
Working and playing at home - a few things to consider
A few things to consider for those still getting used the oddness of working from home
Each of us is getting on with it. It? ... Making life as normal as possible. But are there bits that we just can't fake?
Thinking on your feet - revisited
Some people seem to be so good at dealing with that curve ball question. They just come up with the answer… and some.
Why we need water coolers in winter
The water cooler was originally invented in around 1906 to provide safe drinking water. A few things have changed...
Breaking the cycle of bad meetings
We're making time for bad meetings. There are simple things you can do, whether you're in charge or not, to make things very different.
Good conversations don't happen by accident
We need good conversations in order to gather people around us, to have families, a social life and to make our jobs, departments and organisations function.
Empathy: What's really going on?
Getting the hang of empathising is a long-burn endeavour...so is it really worth it?
The power of honesty
Aside from greater morality, honesty delivers other game-changing benefits
This was the post that almost didn't get written. How come? Read on - but only if you want to.
Where to look for real leadership
There are plenty of people who will tell us how to be leaders... but are they the right ones to ask?
Looking beyond the obvious in people
I don't like the phrase "seeing the good" as in "seeing the good in people". So, what else is there?
Does coaching have an image problem?
Commonly expressed views on leaders doing coaching rarely explain how simple it can be: helping your people to get more done, better, whilst staying out of the way... Does coaching have a bad image for all the wrong reasons?
Snap! The art and science of handling your emotions
How we handle our feelings forms a big part of how people see us - our personality. So why do we try to ignore them and what could we do instead?
How to get it, how to keep it
Resilience is like salt - we never think we can run out of it until we actually do.
How to learn from experience(s)
Children really know how to learn - do they have something that we need to remember?
People rarely ask to be thanked, but things can go seriously wrong when we fail to show appreciation.
How to mend the broken conversation
We mostly don't go out to mess up a conversation but we do often overlook the basics and therefore increase the chances that things will go wrong.
It's feedback time. Oh good.
Although feedback has a reputation for being painful for both the giver and the receiver, we only have to observe a few simple ideas to make it successful for both.
How to present like a human being
We carry around lots of strange notions of what we are supposed to be like when we stand up to speak in front of a group. Which should we disregard?
We go to great lengths to gain agreement... taking hours, days and weeks to achieve a consensus which then fails to translate into wholehearted action. Why? And what instead?
We all get annoyed from time to time, but how can we calm ourselves down really quickly and perhaps get rattled a little less often too?
How to get people to really change their minds without tactics, pressure or power.
What better way to launch the year than with a shout out for honesty. That thing that we are all told is so important as we grow up and which then seems to promptly abandon us in adulthood when we could actually do something good with it!
Top 10 scribblings from 2016
Here is a selection of things that people told us were useful to them - take you pick of these into 2017
Assertiveness is not for wimps
Becoming more assertive is not just something that wimps need to do. Even the most confident amongst us stand to gain much by tuning up the way that we get our messages across.
Customer meltdowns and the 5-minute recovery plan
Where there are customers there are problems. Supply chains fail, machines break, people mess up. So what could possibly be wrong with simply providing a like-for-like solution as soon as possible? Everything.
Customer service or customer care? Who cares?!
Many industries have embraced the notion of customer service - giving the customer what they want, when they want it, for a price they are wiling to pay. But is that really all that's required?
Making the remote team work
We're all saving our companies a lot of money by managing our remote teams from our desks. But whilst staying off all those aeroplanes does indeed save money and time it introduces hidden problems for which it is taking us a while to find solutions.
Make yourself heard
Everyone knows that the way to make yourself heard is to have the strongest argument, the loudest voice, the biggest personality or the highest rank. But what on earth am I supposed to do if I can claim none of these attributes?
This word is used so often it has lost its meaning and its power to fascinate. What can we do about this and how can we exchange meaningful words that influence behaviour?
How not to help
How can we reduce the number of times that we can be charged with 'getting in the way' rather than helping, as we intend? As usual, just knowing about it helps. But there are three types of 'help' to avoid giving, above all the others.