Why we need water coolers in winter

Why we need water coolers in winter

November 8, 2019

The water cooler was originally invented in around 1906 to provide safe drinking water. A few things have changed...

October 2019: Breaking the cycle of bad meetings

October 2019: Breaking the cycle of bad meetings

October 3, 2019

We're making time for bad meetings. There are simple things you can do, whether you're in charge or not, to make things very different.

September 2019: Good conversations don't happen by accident

September 2019: Good conversations don't happen by accident

October 3, 2019

We need good conversations in order to gather people around us, to have families, a social life and to make our jobs, departments and organisations function.

August 2019: Empathy: What's really going on?

August 2019: Empathy: What's really going on?

October 3, 2019

Getting the hang of empathising is a long-burn endeavour...so is it really worth it?

May 2019: The power of honesty

May 2019: The power of honesty

October 3, 2019

Aside from greater morality, honesty delivers other game-changing benefits

January 2019: Motivation

January 2019: Motivation

October 3, 2019

This was the post that almost didn't get written. How come? Read on - but only if you want to.

September 2018: Where to look for real leadership

September 2018: Where to look for real leadership

October 3, 2019

There are plenty of people who will tell us how to be leaders... but are they the right ones to ask?

June 2018: Looking beyond the obvious in people

June 2018: Looking beyond the obvious in people

October 3, 2019

I don't like the phrase "seeing the good" as in "seeing the good in people". So, what else is there?

May 2018: Does coaching have an image problem?

May 2018: Does coaching have an image problem?

October 3, 2019

Commonly expressed views on leaders doing coaching rarely explain how simple it can be: helping your people to get more done, better, whilst staying out of the way... Does coaching have a bad image for all the wrong reasons?

February 2018: Snap! The art and science of handling your emotions

February 2018: Snap! The art and science of handling your emotions

October 3, 2019

How we handle our feelings forms a big part of how people see us - our personality. So why do we try to ignore them and what could we do instead?

December 2017: Ten snippets from 2017

December 2017: Ten snippets from 2017

October 3, 2019

Here's a round-up of one-liners from 2017.

November 2017: How to get it, how to keep it

November 2017: How to get it, how to keep it

October 3, 2019

Resilience is like salt - we never think we can run out of it until we actually do.

October 2017: How to learn from experience(s)

October 2017: How to learn from experience(s)

October 3, 2019

Children really know how to learn - do they have something that we need to remember?

September 2017: Thank you

September 2017: Thank you

October 3, 2019

People rarely ask to be thanked, but things can go seriously wrong when we fail to show appreciation.

August 2017: How to mend the broken conversation

August 2017: How to mend the broken conversation

October 3, 2019

We mostly don't go out to mess up a conversation but we do often overlook the basics and therefore increase the chances that things will go wrong.

June 2017: It's feedback time.  Oh good.

June 2017: It's feedback time. Oh good.

October 3, 2019

Although feedback has a reputation for being painful for both the giver and the receiver, we only have to observe a few simple ideas to make it successful for both.

May 2017: How to present like a human being

May 2017: How to present like a human being

October 3, 2019

We carry around lots of strange notions of what we are supposed to be like when we stand up to speak in front of a group. Which should we disregard?

April 2017: Commitment

April 2017: Commitment

October 3, 2019

We go to great lengths to gain agreement... taking hours, days and weeks to achieve a consensus which then fails to translate into wholehearted action. Why? And what instead?

March 2017: Temper, temper...

March 2017: Temper, temper...

October 3, 2019

We all get annoyed from time to time, but how can we calm ourselves down really quickly and perhaps get rattled a little less often too?

February 2017: Persuasion!

February 2017: Persuasion!

October 3, 2019

How to get people to really change their minds without tactics, pressure or power.

January 2017: Honestly!

January 2017: Honestly!

October 3, 2019

What better way to launch the year than with a shout out for honesty. That thing that we are all told is so important as we grow up and which then seems to promptly abandon us in adulthood when we could actually do something good with it!

December 2016: Top 10 scribblings from 2016

December 2016: Top 10 scribblings from 2016

October 3, 2019

Here is a selection of things that people told us were useful to them - take you pick of these into 2017

November 2016: Assertiveness is not for wimps

November 2016: Assertiveness is not for wimps

October 3, 2019

Becoming more assertive is not just something that wimps need to do. Even the most confident amongst us stand to gain much by tuning up the way that we get our messages across.

October 2016: Customer meltdowns and the 5-minute recovery plan

October 2016: Customer meltdowns and the 5-minute recovery plan

October 3, 2019

Where there are customers there are problems. Supply chains fail, machines break, people mess up. So what could possibly be wrong with simply providing a like-for-like solution as soon as possible? Everything.

September 2016: Customer service or customer care?  Who cares?!

September 2016: Customer service or customer care? Who cares?!

October 3, 2019

Many industries have embraced the notion of customer service - giving the customer what they want, when they want it, for a price they are wiling to pay. But is that really all that's required?

August 2016: Making the remote team work

August 2016: Making the remote team work

October 3, 2019

We're all saving our companies a lot of money by managing our remote teams from our desks. But whilst staying off all those aeroplanes does indeed save money and time it introduces hidden problems for which it is taking us a while to find solutions.

July 2016: Make yourself heard

July 2016: Make yourself heard

October 3, 2019

Everyone knows that the way to make yourself heard is to have the strongest argument, the loudest voice, the biggest personality or the highest rank. But what on earth am I supposed to do if I can claim none of these attributes?

June 2016: Feedback

June 2016: Feedback

October 3, 2019

This word is used so often it has lost its meaning and its power to fascinate. What can we do about this and how can we exchange meaningful words that influence behaviour?

May 2016: How not to help

May 2016: How not to help

October 3, 2019

How can we reduce the number of times that we can be charged with 'getting in the way' rather than helping, as we intend? As usual, just knowing about it helps. But there are three types of 'help' to avoid giving, above all the others.

April 2016: How to disrupt a meeting... to make it better

April 2016: How to disrupt a meeting... to make it better

October 3, 2019

Can meetings ever pay their way? And if so, is it just a matter of chance or are there things that we can routinely do to ensure that our meetings will actually lead somewhere and produce something usable? Read on...