Our approach

We draw on your knowledge and our ability to spot important clues about what is happening in the room, in real time. We focus particular attention upon the connections between the actions of individuals in any particular moment and the outcome for the business (e.g. Did Elouise do her 'thing' of stopping a decision being made without suggesting a viable alternative?).

We believe that the attitudes, feelings and behaviours of the people around the table do influence what happens within the business. However, there are 3 other important variables that we put at the centre of our approach to optimising performance: the degree to which each person knows themselves, the degree to which they can see themselves in action, in the moment making something good or bad happen. And thirdly, their ability, when the situation is not progressing well to say it in order to surface the obstacle for the group to handle, there and then.

Early on, we look for indications of self knowledge in 5 areas which we refer to as: my feelings, my attitude, my language, my behaviour and my habits. We help individuals to see what we see, from the outside, so that they can address what’s really happening in the room, how they're contributing to it and what they can do next to make get a different, better result.

With time and practise, individuals in the team develop a powerful ability to manage the conversations and relationships between them with new levels of
self-knowledge and transparency. The trust between team members increases, and with that, their ability to think, decide and act, without the usual interpersonal noise, in the interests of the business.

A real conversation is one in which people go out of their way to listen very hard to feelings as well as facts - and actually say what's on their minds even when it feels risky.

The team

We're a small, hand-picked team drawn together, from a wide variety of backgrounds, by a common interest in doing work with people that really makes a difference to how they live and how they feel - not just at work but in their lives.

Paul Furey

Paul Furey

Paul has been in the field of behaviour change for over 30 years having started out as an Army Officer in the early 80s. It was probably his military experience that brought him to the realisation that you could often train people in the theory of what to do but they had to teach themselves how to actually live it successfully. His doctoral research in the 1990s into empathy proved that a person could profoundly change the course of a failing business conversation by paying extraordinary attention to the feelings ahead of the facts.  

Nicola Spridgeon

Nicola Spridgeon

Nicola is the oracle who runs the firm. If anyone needs to know what's happening and who is doing what, when and with whom - they turn to her. Nicola joined us after two successful careers, one in the airlines and the second in banking. 'Multi-skilled' doesn't even touch it.

Nigel Wood

Nigel Wood

People describe him as thoughtful, mischievous and down-to-earth. Nigel admits that he is an over-thinker and reckons it's borne of being really interested in the other perspective. Nigel has been studying psychology since his A-Level years and took that through to doing a Masters degree in Occupational Psychology. His interest in people is very much applied and therefore leads naturally towards helping. Coaching has always featured strongly in his life for the last 20 years. Outside work, Nigel is our resident bookworm and you could say, he has a catholic taste in literature. We gather that amongst works currently on the go, you can include: Super forecasting by Tetlock and Gardner, Through the Language Glass by Deutscher and an X-Men comic.

Kris Bush

Kris Bush

In a programme for a recent professional awards dinner, Kris was described by a colleague thus: 'Is by far the maddest person in attendance. A psychologist by trade (very insightful and cuts to the chase) whilst being a mad horsewoman in her spare time. Has an allotment and is the only vegetarian who raises pigs to make her own sausages/bacon for the family! Fabulous sense of joy for life and her ability to forget anything is legendary - whoever is sitting next to her, make sure she doesn't leave anything!

Kathryn Gordon

Kathryn Gordon

People say that she is kind but really persistent, too. Kathryn apparently has a knack for creating a space for the person she's talking with to open up incredibly quickly. By her own admission, she's terribly curious and will dig away to get to the bottom of some ambiguity surrounding a project. After an early career in banking and in marketing & strategy consulting, Kathryn became fascinated with the customer and stakeholder experience surrounding large organisations. This propelled her into an entirely new sphere for her: psychology and coaching. Kathryn has an MBA, is a qualified coaching psychologist and an EMCC accredited coach. She is currently training with the Tavistock Institute in coaching supervision and Organisational development.

Natalie Miller

Natalie Miller

People describe her as insightful, caring and unassuming. She cherishes authenticity and dislikes fake positivity - she will probably tell you to your face if you try it with her. Why coaching? WelI, she likes connecting the dots. For Nat, coaching has a lot to do with listening for clues and challenging assumptions. Nothing will make her happier that when people experience a shift perception that gets them to move forward. Outside work, you'll find her competing at Ballroom and Latin dancing competitions.

Rachael Peel

Rachael Peel

Rachael is a Chartered Psychologist and coach, who's really serious about helping people own their potential. Her quiet patient style helps people to identify and make sense of what's really going on for them. Outside the coaching session she's a sports fanatic who can't wait for stadiums to reopen. An avid reader, Rachael is also qualified piano teacher. Other people see Rachael as: Thinking furiously behind the smile, composed and strong on the inside. Rachael sees herself as conscientious, creative and perceptive.

Dianne Hughes

Dianne Hughes

People describe heras energetic, enthusiastic, optimistic and kind. As a coach she is an observer and a listener providing people with a space to think their way to discovering a new, simple solution - those "aha" moments that she says are a privilege to witness. Dianne is particularly interested in people's capacity for change and for 'growing up' as she puts it. In her downtime, Dianne paints quite a bit and really appreciates good art, music, and dance. In the spirit of full disclosure: that is not a glass of water Dianne is holding.